Rewards & Benefits |
Welcome$0-$499 |
Nurture$500-$1999 |
Inspire$2000 |
$10 Reward when you spend $150-$349 in one day | ✓ | ✓ | ✓ |
$20 Reward when you spend $350 or more in one day | ✓ | ✓ | ✓ |
$10 Reward for your Next Online Purchase | ✓ | ✓ | ✓ |
Receive Invitations to Exclusive Events | ✓ | ✓ | ✓ |
FREE Delivery for Online Orders | X | ✓ | ✓ |
Reward Expiry (in Days) | 30 days | 60 days | 90 days |
Birthday Reward | $10 | $25 | $50 |
Tier Entry | ☓ | $25 | $50 |
Tier Anniversary | ☓ | $25 | $50 |
Surprise & Delight Gifts and Spa Experiences | ☓ | ✓ | ✓ |
LOYALTY PROGRAM TERMS AND CONDITIONS
DEFINITIONS
Anniversary means 12 months from
1. a Member’s Join Date OR
2. the date that Member changed tiers, whichever date is the later.
Effective Date states active date
Join Date refers to the date a Member joins Stephanies® Loyalty Program.
Member refers to any individuals who signs up to the Stephanies® Loyalty Program.
Member Emails refer to emails that are sent from Stephanies® to a Member including emails about the individual’s membership, Stephanies® Loyalty Program, special offers, discounts, competitions and events.
Terms & Conditions Terms & Conditions as found at www.stephanies.com.au may be amended from time to time.
Stephanies® Stephanies® Spa Lounge Pty Ltd ABN 57 166 680 655 its related entities and its authorised representatives.
Stephanies® Loyalty Card the membership card (either physical or virtual) issued by Stephanies® to a Member or where no card is issued, the Member login allocated to the Member.
Stephanies® Loyalty Program the loyalty program operated by Stephanies® providing Members with access to Rewards in accordance with these Member Terms and Conditions.
MOTO Order (Mail Order Telephone Order) an online order placed on behalf of a Member by Stephanies® staff.
Rewards Rewards or other benefits given to Members as a consequence of purchasing behaviours, incentives and/or promotions.
12 Month Spend Balance a Member’s cumulative spend refers to all valid purchases (excluding Gift card purchases) in the previous 12 months, after all discounts and product returns etc have been applied.
Tier Spend Balance a Member’s cumulative spend refers to all valid purchases (excluding Gift card purchases) whilst they are a member of a tier. Valid spend from transactions made in spa are added to a Member’s Tier Balance on the day that the transaction was made and Valid Spend from transactions made online or through MOTO are added to the Member’s Tier Balance on the day the order is dispatched (not made).
Valid Purchases all purchases except gift cards, shipping and selected merchandise which Stephanies® determines will not be eligible to earn Rewards. Any product purchases which are returned will not constitute as a Valid Purchase.
GENERAL
MEMBERSHIP
EARNING REWARDS
STEPHANIES® REWARDS & TIER STRUCTURE
WELCOME Status: members whose Spend Balance is $499 or less.
NURTURE Status: Members whose Spend Balance is $500 or more, but less than $1999.
INSPIRE Status: Members whose Spend Balance is $2000 or more.
MEMBER STATUS
Members with ‘WELCOME Status’ are eligible to receive the following Rewards:
1. All Member status Rewards which will expire 30 days after issue unless otherwise indicated.
2. $10 Reward when they spend $150-$349:
a. Members must spend between $150 and $349 in total in one day on a Valid Purchase after all Rewards have been redeemed and all discounts have been applied in order to receive the $10 Reward.
b. Reward expires 30 days after date of issue.
3. $20 Reward when they spend $350 :
a. Members must spend $350 or more in one day on a Valid Purchase after all Rewards have been redeemed and all discounts have been applied in order to receive the $20 Reward only ($10 Reward spend bonus and $20 Reward are NOT cumulated)
b. Reward expires 30 days after date of issue.
4. $10 Reward for First Online Purchase: $10 Reward is issued 24 hours after dispatch of a Member’s first online purchase on the website. The Reward expires 30 days after date of issue and is for use on a future online transaction.
5. $10 Birthday Reward: $10 Birthday Reward is issued once every 12 months, 14 days prior to the Member’s birthday. The Member must have entered a valid date of birth in their Member Profile prior to their birthday in order to receive this Reward. The Birthday Reward expires 30 days after date of issue
6. Exclusive Events: access to the latest collections, promotions and sales through Member Emails.
NURTURE STATUS
Members with ‘Nurture Status’ are eligible to receive the following Rewards:
1. All Nurture status Rewards which will expire 60 days after issue unless otherwise indicated.
2. $10 Reward when they spend $150-$349:
a. Members must spend between $150 and $349 in total in one day on a Valid Purchase after all Rewards have been redeemed and all discounts have been applied in order to receive the $10 Reward.
b. Reward expires 60 days after date of issue.
3. $20 Reward when they spend $350 :
a. Members must spend $350 or more in one day on a Valid Purchase after all Rewards have been redeemed and all discounts have been applied in order to receive the $20 Reward only. ($10 Reward spend bonus and $20 Reward are NOT cumulated)
b. Reward expires 60 days after date of issue.
4. $10 Reward for First Online Purchase: $10 Reward is issued 24 hours after dispatch of a Member’s first online purchase on the website. The Reward expires 60 days after date of issue and is for use on a future online transaction.
5. $25 Birthday Reward: $25 Birthday Reward is issued once every 12 months, 14 days prior to the Member’s birthday. The Member must have entered a valid date of birth in their Member Profile prior to their birthday in order to receive this Reward. The Birthday Reward expires 60 days after date of issue
6. Exclusive Events: access to the latest collections, promotions and sales through Member Emails.
7. Free Shipping: Free shipping is only available within Australia.
INSPIRE STATUS
Members with ‘Inspire Status’ are eligible to receive the following Rewards:
1. All Inspire status Rewards which will expire 90 days after issue unless otherwise indicated.
2. $10 Reward when they spend $150-$349:
a. Members must spend between $150 and $349 in total in one day on a Valid Purchase after all Rewards have been redeemed and all discounts have been applied in order to receive the $10 Reward.
b. Reward expires 90 days after date of issue.
3. $20 Reward when they spend $350 :
a. Members must spend $350 or more in one day on a Valid Purchase after all Rewards have been redeemed and all discounts have been applied in order to receive the $20 Reward. ($10 Reward spend bonus and $20 Reward are NOT cumulated)
b. Reward expires 90 days after date of issue.
4. $10 Reward for First Online Purchase: $10 Reward is issued 24 hours after dispatch of a Member’s first online purchase on the website. The Reward expires 90 days after date of issue and is for use on a future online transaction.
5. $50 Birthday Reward: $50 Birthday Reward is issued once every 12 months, 14 days prior to the Member’s birthday. The Member must have entered a valid date of birth in their Member Profile prior to their birthday in order to receive this Reward. The Birthday Reward expires 90 days after date of issue
6. Exclusive Events: access to the latest collections, promotions and sales through Member Emails;
7. Free Shipping: Free shipping is only available within Australia.
8. Surprise & Delight Gifts Members will be notified of available gifts and discounts via Member Emails
REDEMPTION OF REWARDS