STEPHANIES® BOOKING POLICY

Cancellations, rescheduling or changing your spa bookings are free of charge if made 24 hours in advance. A credit card number is required at the time of booking to secure your spa appointment. If you fail to show for your appointment without 24 hours notice to Stephanies®, the total treatment cost will be charged to your credit card.

SPA PARTIES & GROUP BOOKINGS

A social celebration with friends, family, or co-workers can be made at Stephanies® Social Spa, a great way to get to know your tribe. Create your ritual from our exquisite spa menu, which captures the distinctive offerings available across our luxury destinations, or use one of our carefully curated spa experiences to bring social interaction back with the day spa.
We require a 50% deposit via credit card, EFT, or a gift voucher number for groups of five (5) or more guests when making a reservation. Guarantees must be provided at least seven days before the reservation date.
Please give us seven days' notice if you need to cancel a group reservation for five or more people.
Less than seven days' notice: 100% deposit or 100% of the gift card value will be charged. The spa will charge the total cancellation amount for late cancellations or no-shows on the day of your appointment.

HEALTH & WELLNESS

The well-being of our guests and staff is our priority. Please take the time to read our Health & Wellness statement and Stephanies® COVID-19 protocols that we have implemented across our spa destinations. You can find these at stephanies.com.au

SPA ARRIVAL

To enhance your spa experience, we would like you to arrive 15 minutes before your spa treatment time. This will allow time to complete your Health and Well-being form, change and relax before your spa treatment. For social distancing, please keep 1.5 meters between other spa guests.

WHAT HAPPENS IF I’M LATE?

Arriving late will limit the length of your spa treatment and, unfortunately, lessen your time spent with us. Treatments will always conclude as scheduled to ensure our next spa guest is on time.

SPA PARKING

Parking is available at all Stephanies® spa locations, however, is subject to availability; special parking conditions may apply; see below.

• Stephanies® Wellness Spa Q1 Resort & Spa has a visitor car park located underneath the Q1 resort. The visitor car park is complimentary and open daily. Visitors must park their car in a Q1 Resort signed park and register their vehicle with Q1 reception to collect a parking pass if parking for more than two (2) hours.
• Stephanies® Vintage Spa Parking is complimentary for all Stephanies® guests in our spa car park beside the gift shop or off-street parking.
• Stephanies® Urban Spa Parking is complimentary for all Stephanies® guests, and parking is behind the spa from the Love Street entry or off-street parking is available; please allow time to park on busy Oxford Street.
• Stephanies® Spa Retreat Parking is complimentary within Sofitel Brisbane Central with all appointments of three (3) hours in duration or more. Under three (3) hours, a subsidised parking fee of $10 will be incurred. The Spa is located within the hotel on the Pool Terrace Level 3. 
• Stephanies® Mountain Spa Parking is complimentary for all Stephanies® guests within the designated Mercure Clear Mountain parking areas.
• Stephanies® Ocean Spa Parking is complimentary within Pepper Resort and Villas. The Spa is located in the Sunrise Building, Level 2. Daytime entry is via 33a Viewland Drive between 7 am - 7 pm. Night-time access is between 7 pm - 7 am via Hastings Street and 5 Morwong Drive. A buggy will take you to the Spa if you are in Hasting Street.

MEDICAL CONDITIONS

Please let spa reservations know of any health concerns when booking, and when you complete that, you may have your Health and Wellbeing form. This allows us to design a suitable treatment plan for your specific needs. For example, some spa therapies may be contraindicated due to certain medical conditions or medications you may be taking. You may also be asked to seek prior approval from your healthcare practitioner before your appointment if you are undergoing medical treatment.

PREGNANCY

The second trimester of your pregnancy is the safest time to enjoy pregnancy-specific massages and body therapies. There may be some water therapies that you will not be able to experience throughout your pregnancy. However, you can relax and enjoy some bespoke Facial Therapies and Hand and Foot Therapies at any time during your pregnancy. Please inform our spa reservations at the time of booking regarding your pregnancy. We are happy to recommend our Mother and Baby Therapies or a suitable alternative.

MEDICAL REJUVENATION

Medical rejuvenation services are available at Stephanies® Urban Spa. We have a highly skilled Medical Practitioner that can expertly perform anti-wrinkle injections and skin rejuvenation treatments. We offer an integrative approach to achieve natural-looking results and optimum skin health.

SPA VALUABLES

Treatments are free of jewellery; please leave any valuable items in your hotel room or home. Lockers are provided in the changing rooms.

GENDER PREFERENCE

We have male and female professional therapists, so if you prefer, please let us know when you make your reservation.

SPA ATTIRE AND PREPARATION

If you are having Foot Therapies, please remember to bring open-toed shoes to keep your polish fresh and neat. For our male guests, shaving before any Bespoke Facial Therapies is recommended. Our spa footwear is not for you to keep after you finish your treatment.

AGE LIMITATION

Stephanies® welcomes guests aged 4 to 16 to enjoy our Family Friendly packages. Parents and guardians must join these treatments to share in the spa experience.

SPA ENVIRONMENT

We strive to provide you with a relaxing and tranquil environment, so we request that you switch off mobile phones. Your co-operation in providing a quiet environment is greatly appreciated. Remember, this experience is yours. Please let us know if you would like to adjust massage pressure, music volume, lighting levels or temperature at any time during your treatment.

TERMS & CONDITIONS

Stephanies® Luxury Spas reserves the right to amend any prices and treatments at any time.

PUBLIC HOLIDAY SURCHARGE

Public holidays are subject to an 18% surcharge.