STEPHANIES® BOOKING POLICY

Cancellations, rescheduling or changing your spa bookings are free of charge if made 24 hours in advance. A credit card number is required at the time of booking to secure your spa appointment. If you fail to show for your appointment without 24 hours notice to Stephanies®, the total treatment cost will be charged to your credit card.

SPA PARTIES & GROUP BOOKINGS

Stephanies® Social Spa is a fun way to connect with your tribe and create a social celebration with friends, family or colleagues. Put social back into spa with our carefully curated spa experiences or create your very own bespoke ritual from our beautifully crafted spa menu, capturing the unique offerings available to you across our collection of luxury destinations.

For group bookings of five (5) or more guests, we require a 50% deposit made via credit card or EFT or a gift voucher number to the equivalent value. Deposits are required at least 7 days prior to the booking date. 

For group bookings of five (5) or more, we request 7 days notice for cancellations. Less than 7 days notice: 100% deposit or 100% of gift voucher value will be charged. The spa will charge the full cancellation amount for late cancellations or no shows on the day of your appointment

HEALTH & WELLNESS

The wellbeing of our guests and staff is our priority. Please take the time to read our Health & Wellness statement and Stephanies® COVID-19 protocols, that we have implemented across our spa destinations. You can find these at stephanies.com.au

SPA ARRIVAL

To enhance your spa experience, we encourage you to arrive 15 minutes prior to your spa treatment time. This will allow time for you to complete your Health and Wellbeing form, change and relax prior to your spa treatment. For social distancing please keep 1.5 metres between other spa guests.

WHAT HAPPENS IF I’M LATE?

Arriving late will limit the length of your spa treatment and unfortunately lessen your time spent with us. Treatments will always conclude as scheduled to therefore not delay and inconvenience our next spa guests.

SPA PARKING

Parking is available at all Stephanies® spa locations, however is subject to availability; special parking conditions may apply, see below.

• Stephanies® Wellness Spa Q1 Resort & Spa has a visitor car park, located underneath the Q1 resort. The visitor car park is complimentary and open daily. Visitors must park their car in a Q1 Resort signed park and register their car with Q1 reception to collect a parking pass if parking for more than two (2) hours.
• Stephanies® Vintage Spa Parking is complimentary for all Stephanies® guests in our spa car park beside the gift shop or off street parking.
• Stephanies® Urban Spa Parking is complimentary for all Stephanies® guests, parking is behind the spa from the Love Street entry or off street parking is available, please allow time to park on busy Oxford Street.
• Stephanies® Spa Retreat Parking is complimentary within Sofitel Brisbane Central with all appointments of three (3) hours in duration or more. Under three (3) hours a subsidised parking fee of $10 will be incurred. The Spa is located on the Pool Terrace Level 3, within the hotel. 
• Stephanies® Mountain Spa Parking is complimentary for all Stephanies® guests within the designated Mercure Clear Mountain parking areas.
• Stephanies® Ocean Spa Parking is complimentary within Pepper Resort and Villas. The Spa is located in the Sunrise Building, Level 2. Daytime entry is via 33a Viewland Drive between 7am - 7pm. Night time entry is between 7pm - 7am, via Hastings Street and 5 Morwong Drive. If you are in Hasting Street, there is a buggie that will take up to the Spa.

MEDICAL CONDITIONS

Please inform spa reservations of any health concerns that you may have when making your booking and when completing your Health and Wellbeing form. This allows us to design a suitable treatment plan for your specific needs. Some spa therapies may be contraindicated due to certain medical conditions or medications you may be taking. You may also be asked to seek prior approval from your health care practitioner before your appointment if you are undergoing medical treatment.

PREGNANCY

Second trimester in your pregnancy is the safest time to enjoy pregnancy specific massages and body therapies. There may be some water therapies that you will not be able to experience throughout your pregnancy. However, you can relax and enjoy some bespoke Facial Therapies along with Hand and Foot Therapies at any time during your pregnancy. Please inform our spa reservations at time of booking regarding your pregnancy. We are happy to recommend our Mother and Baby Therapies or a suitable alternative.

MEDICAL REJUVENATION

Medical rejuvenation services are available at Stephanies® Urban Spa. We have a highly skilled Medical Practitioner that can expertly perform anti-wrinkle injections and skin rejuvenation treatments. We offer an integrative approach to achieve natural looking results and optimum skin health.

SPA VALUABLES

Treatments are conducted free of jewellery, please leave any valuable items in your hotel room or at home. Lockers are provided in the change rooms.

GENDER PREFERENCE

We have both male and female professional therapists, so if you have a preference, please let us know when you make your reservation.

SPA ATTIRE AND PREPARATION

If having Foot Therapies, please remember to bring open toed shoes to keep your polish fresh and neat. For our male guests, it is recommended you shave prior to any Bespoke Facial Therapies. Our spa footwear is not for you to keep upon completion of your treatment.

AGE LIMITATION

Stephanies® welcomes guests aged 4 to 16 years to enjoy our Family Friendly packages. Parents and guardians are required to join these treatments to share in the spa experience.

SPA ENVIRONMENT

We strive to provide you a relaxing and tranquil environment, so we respectfully request that you switch off mobile phones. Your co-operation in providing a quiet environment is greatly appreciated. Remember this experience is yours. Please let us know if you would like to adjust massage pressure, music volume, lighting levels or temperature at any time during your treatment.

TERMS & CONDITIONS

Stephanies® Luxury Spas reserves the right to amend any prices and treatments at any time.

PUBLIC HOLIDAY SURCHARGE

Public holidays are subject to a 18% surcharge.