Health and Safety Commitment

At Stephanies, we believe that wellness begins with peace of mind. Your health, safety, and comfort are the foundation of everything we do. From the moment you walk through our doors, we want you to feel cared for, protected, and free to fully relax in our sanctuary of calm. We are proud to maintain rigorous health and safety standards, because we understand that trust is essential to your spa experience.
 
Hygiene and Sanitation Protocols
Cleanliness is at the core of our operations. We follow strict daily, weekly, and per-client sanitation procedures to ensure every treatment space, surface, and tool is impeccably clean and ready for use.

•    Treatment Rooms: Each treatment room is thoroughly cleaned and sanitised after every guest using hospital-grade disinfectants.
•    Equipment and Tools: Single-use items are preferred and are disposed of immediately after each use. All reusable tools are cleaned, sterilised, and stored properly in accordance with QLD / Australian regulations. 
•    Linens and Towels: Freshly laundered towels, robes, and linens are provided for every client, with laundry services handled by Wash Lounge Commercial Laundry in Morningside.
 
Certified Staff & Continuous Training
Our team of therapists are trained professionals. 
All team members are educated in infection control and client safety protocols.
•    We stay up-to-date with evolving health regulations and best practices as they arise and share this information with our spa teams.
 
Client Wellness and Pre-Visit Safety
To protect both our clients and staff, we have implemented wellness arrival procedures:
•    Pre-Appointment Health Disclosure: We kindly ask that clients reschedule if experiencing any symptoms of illness or if they have been exposed to contagious conditions.
•    Arrival Screening (Only when required by legislation): Depending on QLD / Australian public health guidance, we may need to conduct non-invasive temperature checks or brief health questionnaires on arrival.
•    Consultation Form: Before certain treatments, we may ask for a signed acknowledgment of understanding related to health and hygiene.
 
Air Quality & Facility Safety
We have thought about our spa environment to enhance your safety without compromising your comfort:
•    Ventilation: We maintain indoor air quality through filtered ventilation systems and regular maintenance to promote clean, fresh airflow throughout the spa.
•    Common Areas: High-touch surfaces in tranquil lounge, restrooms, and reception areas are sanitised throughout the day.
•    Capacity Management: To ensure your peace and personal space, we manage client appointments in a way that minimises crowding.
 
Product Safety and Transparency
Your skin’s health is as important to us as your relaxation. That’s why we only use high-quality, professional-grade products that are safe, effective, and fully disclosed upon request.
•    We are transparent about ingredients and are happy to accommodate any allergies or sensitivities.
•    Let us know in advance, and we’ll tailor your treatment accordingly.
 
A Shared Responsibility
Creating a safe and serene spa experience is a shared effort. We ask for your partnership in maintaining our health and safety standards:
•    Arrive on time and observe any safety signage in our spa locations.
•    Disclose any relevant health information that may affect your treatment or wellness.
•    Respect staff and fellow guests’ comfort and personal space.
 
Your Wellness, Our Priority
Our spa is a place of healing, rest, and renewal. That mission only thrives when we uphold the highest standards of care for your physical safety as well as your peace of mind.

Thank you for trusting us. If you ever have questions or suggestions about our health and safety practices, we welcome your feedback and are here to help.