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etiquette

ETIQUETTE



WHEN TO ARRIVE?

To enhance your spa experience, we encourage you to arrive 20 minutes prior to your spa treatment time. This will allow time for you to complete your health and wellbeing form and get changed into your spa robe and relax prior to your spa treatment.

 

WHAT HAPPENS IF I’M LATE?

Arriving late will simply limit the length of your spa treatment and unfortunately lessen your time spent with us. Treatments will always finish as scheduled in order to not delay and inconvenience our next guest.

 

SPA PARKING

Check each individual location under OUR SPAS for parking specifics.

 

MEDICAL CONDITIONS

Please inform spa reservations of any health concerns that you may have when making your booking and when completing your health and wellbeing form. This allows us to design a suitable treatment plan for your specific needs. Some spa therapy’s may be contraindicated due to certain medical conditions or medications you may be taking. You may also be asked to seek prior approval from your health care practitioner before your appointment if you are undergoing medical treatment.

 

PREGNANCY

Second trimester in your pregnancy is the safest time to enjoy specific massages and body therapy’s and there may be some water therapy’s that you will not be able to experience throughout your pregnancy. However you can relax and enjoy some skin therapy’s and hand and foot therapy’s at any time during your pregnancy. Please inform our spa reservations at time of booking regarding your pregnancy. We are happy to recommend suitable alternative treatments for you during this special time.

 

SPA PARTIES & GROUP BOOKINGS

Allow us to host your spa party in luxurious spa style. Whether a spa soiree with friends, a bridal hens party or a corporate group outing. Stephanies® Luxury Spa destinations are the perfect locale for your bespoke spa experiences. Ask about our exclusive corporate and group spa experiences today.

 

MEDI SPA SERVICES

Medi Spa Services are available at Bulimba, Cleveland and Clear Mountain day spas. We have highly qualified medical practitioners that can expertly perform wrinkle injections and skin rejuvenation treatments. We offer an integrative approach to achieve natural looking results and optimum skin health.

 

SPA TIPS

Please keep your valuables at home. If having foot therapy remember to bring open toed shoes to keep your polish fresh and neat. For the men, please shave prior to any skin therapy. Please ask us about our delicious spa cuisine menu and high tea offerings, perfect addition to your spa experience.

MY SPA REWARDS

This program is designed to reward you for your loyalty. Spa points are accumulated in any of our spa locations or online as a thank you for visiting Stephanies®. Please ask reception to instantly join you to Stephanies® My Spa Rewards.

 

PRODUCTS WE LOVE

Stephanies® uses only the highest quality results driven skincare, lifestyle and body collections. Shop online www.stephanies.com.au or visit in spa to immerse yourself in luxurious spa retail therapy to continue your skin and body results at home. Try our signature la Vie élixir® body and tea collection containing the finest natural ingredients. Stephanies® also love Payot, Thalgo and Synergie Skin skincare products. We have selected these ranges as they are consistent with our spa’s philosophy to use only the best high end skincare to achieve optimal results for all skin conditions.

 

TERMS & CONDITIONS

Stephanies® Luxury Spas reserves the right to amend any prices and treatments at any time.


BOOKING POLICY

Cancellations, rescheduling or changing your spa booking is free of charge if made 24 hours in advance. A credit card number is required at the time of booking to secure your spa appointment. If you fail to show for your appointment without notice to Stephanies®, the total treatment cost will be charged to your credit card.