STEPHANIES COVID-19 HEALTH & SAFETY AND WELLNESS STATEMENT

Blog By Stephanie Shepherd, CEO & Founder

We are very much looking forward to welcoming you back to Stephanies® Luxury Spas.

We have always upheld the strictest Health & Safety guidelines within our spas and now that our spas are beginning to re-open from the COVID 19 forced closures, we are taking additional measures in maintaining our high sanitation standards. This is critical for both reducing the spread of communicable diseases and ensuring peace of mind and safety for guests and Stephanies® employees.

Please take the time to read the below information for the safety of our clients and our employees. 

  • Stephanies® is following QLD and Federal Government Regulations and Stephanies® strict guidelines, including those related to occupancy levels, social distancing and other measures intended to reduce the spread of any virus.
  • Guests appointments will not be accepted if there are any signs of sickness, especially a cough, fever, sore throat, or shortness of breath.
  • If a guest or staff member becomes ill while in the spa, we will be following our Stephanies® guidelines and will send guests/staff members home.
  • Stephanies® employees will be unable to work if they are sick or exhibiting symptoms of illness, especially a cough, fever, sore throat, or shortness of breath
  • Stephanies® team members will be regularly sanitising all communal areas, high touch points, treatment suites and bathrooms; according to Safe Work Australia and Stephanies® policies and procedures.
  • Clients are encouraged to use cashless transactions, using our touch/swipe/no signature technology. If cash transaction are unavoidable, staff members will wash and sanitise their hands after each transaction.

THE EXTRA STEPS WE ARE TAKING FOR EVERYONE’S PROTECTION

  • We are taking extra precautions in our Spas and Cleveland Gift Shop, including occupancy levels, social distancing and other measures as outlined below. 
  • Stephanies® will be greeting our spa guests with a no-touch welcome. Asking guests to wash hands prior to treatments or sanitise with the hand sanitiser provided throughout each location 
  • Therapists will maintain correct hand hygiene throughout your treatment and will refrain from touching their own faces during any services  
  • Personal Protective Equipment will be supplied for use by the guest, if they choose, during services, including disposable gloves and facemasks. 
  • Please respect our social distancing signs and protection-screens in reception spaces. 
  • Clients must not be barefoot when entering our spa locations. Clients should use their own shoes where possible. 
  • Stephanies® guests will not be changed into spa robes or slippers for the next three months (until at least August 2020). Disposable slippers can be provided if required. 
  • Unfortunately, we will be unable to serve our individual spa tea rituals and spa refreshments menu or our communal tea bar stations. 
  • Disposable cups will be provided for drinking water.  
  • No tester displays of Candles. Diffusers or Skincare products will be accessible. Treatment menus, magazines, books will be removed from reception or lounge spaces 
  • If there is a delay between appointments alternative waiting arrangement may be appropriate eg clients waiting in their cars until contacted 

CLIENT BOOKINGS AND SCHEDULING   

  • As per Australian Government Guidelines, social distancing rules apply with the number of clients on the premises at one time. (1 person per 4 square metres), Stage 1 – 10 people maximum at any one time and Stage 2 – 20 people maximum at any one time  
  • Guest arrival times will be staggered in 5-10 min increments, this will avoid congestion and help us adhere to social distancing rules 
  • Clients are to come in alone, friends, family and children cannot wait in the spa reception spaces. 
  • Couples or small groups bookings will need to follow our social distancing rules and these will be managed individually depending on circumstances. 
  • Treatments are preferred by appointment only, ensuring our pre appointment wellbeing form and verbal checks are completed prior to arrival and noted in the client POS system.  
  • Pre registration of your  booking requests can be made online please visit  www.stephanies.com.au  
  • All appointments will be scheduled to allow for breaks in between appointments for cleaning and sanitising of treatment rooms, all touch points, and of course fresh clean linen for every guest. 
  • Stephanies® will be conducting in-house and external Covid 19 training for every employee. Each Spa will have a designated Safety Supervisor to ensure compliance. 

GUEST APPOINTMENT RESERVATION PROCESS 

All appointments made at Stephanies® will be asked to confirm personal details including Full Name, DOB, Contact Number, Address and Email address. These details are also required for any sales in our Gift Shop at Cleveland Spa. (this is a Federal Government requirement).

Our normal booking and cancelation policies apply and we will request a credit card to secure your appointment.

If you do need to cancel or change your booking please let us know ASAP or at least 24 hours in advance.

Clients who are sick, you will not be charged a cancellation fee throughout Covid 19.

Client Appointment Screening – required prior to all bookings.

Have you or anyone in your household travelled overseas or interstate in the last 14 days? 
Have you or someone in your household had personal contact with anyone who has travelled overseas or interstate in the last 14 days who is showing symptoms of COVID 19?  
Is there anyone living at your house who is under self-isolation?  
Have you or someone in your household had contact with anyone suspected or confirmed to have COVID 19 in the last 14 days?  
Are you or someone in your household currently unwell, including mild illness? Eg fever, cough, sore throat, flu-like symptoms, nausea.  
Upon arrival at the Spa, we will provide our clients with Hand Sanister. 
We kindly ask that you attend your appointment on your own, unfortunately, we are unable to have friends or family members wait whilst you are in the spa. 

SPA OPENINGS

  • Stephanies® will be opening our five spa locations in two increments based on the Roadmap to easing Queensland restrictions. Stage two openings for Sofitel, Clear Mountain & Noosa to be advised ASAP.
  • Our Stephanies® Head Office will be open Monday – Friday, please call 1300DAYSPA

TREATMENT RETURN STAGES – ROADMAP TO EASING QUEENSLAND RESTRICTIONS

Please note the below treatments are not available in Stage 1 of the Roadmap to Recovery. No bookings will be available for the below treatments in Stage 1.  If you have a Gift Card that is for the below treatments, we can extend your Gift Card expiry date or your Gift Card can be reverted to a dollar amount so you can select other services that are currently available. 

  • Relaxation Massage, Pregnancy Massage, Hot Stone Crystal Massage, Sacred Queen signature treatment or any seasonal promotions that may have incorporated Relaxation Massage will be available in Stage 2. 
  • Bookings for the Opal Rasul Steam Temple, Steam Lounge, Vichy Shower Suite, Mineral Flotation Pool, Hydro and Bath Therapy Suites are unavailable until Stage 3.  
  • Signature Skin Treatment will not incorporate a Hot Stone Back Massage in Stage 1.  Instead we will be incorporating an additional luxurious extended Facial and Scalp Massage plus including a Thalgo High Performance Intensive Mask Upgrade.

COVIDSAFE APP

We encourage both our clients and staff to download the Governments COVIDSAFE App. This app speeds up contacting people exposed to Coronavirus. This helps health officials support and protect you, your friends and family.

Skin care for workouts, what’s on the list?

Chip Wilson (Lululemon) and Lorna Jane (Lorna Jane Fitness Wear‎) have us kitted up in the best workout gear ever so let’s not forget face and extremities. Skin is our major organ, gets lots of exposure and therefore needs some attention to.  If it’s a workout or an outdoors romp in our often harsh weather conditions there are few essential skin care products to have handy before you head for that park PT session.

We aren’t talking layers of makeup or larger than life ruby red lips (as the latest Vogue article recently pointed out is ultimately not good for our pores – see reference Five reasons why you shouldn’t wear make-up during a workout. http://www.vogue.com.au/…/what+youre+really+doing+to+your+s…) However, a good lip gloss to keep lips conditioned, sunscreen with an SPF factor, and a waterproof mascara (if this is your staple) can give your face and your confidence a little lift while working out.

As far as outside workouts go it’s essential to use an SPF.  For extra coverage a tinted moisturiser or BB Cream with SPF will keep your anti ageing regime in check.  

At Stephanies we stock a number of skin care brands and recommend the following products that are workout proof:


payot skin careFrench and ultimately fit for Australian conditions the Payot Sunsensi range is flawless, hydra rich, very SPF conscious, and is definitely worth the splurge. Sunsensi is an anti-aging suncare line, with  quadruple protection power and pumped with vitamins. These products come highly recommended as pre and post workout skincare.

Post workout you can’t go  past Payot’s post body care to moisturise, beautify and firm for a healthy body and mind. Hydra24 Corps is a hydrating, firming treatment for a youthful body. For those into firming try Celluli Ultra Performance – a corrective care for cellulite with centella asiatica extracts.

Mineral make up lovers have the choice of Jane Iredale’s range; flaunted by makeup artists and therapists as the go to mineral makeup.JI’s dry powder based mineral broad spectrum which is also  Skin Cancer Foundation recommended provides Broad Spectrum SPF 30 and UVA P+++ protection that is water resistant for up to 40 minutes. Powder-Me SPF can be used on the body, face and scalp for aUVB/UVA SPF 30 protection. It contains titanium dioxide and a natural clay dried in the sun and is completely free of contaminants and atmospheric pollutants. Available in three shades: Translucent, Tanned and New Golden.  Base powder with smattering of Jane Iredale’s pure gloss will keep  you looking mint during the toughest of workouts.

jane iredale skin care

If its Australian made and cosmeceutical look no further than Synergy Skin – Clean Science® where scientific breakthroughs combine naturally derived ingredients to protect, change & nurture. ÜberZinc and ÜberZinc Body = amazing.  ÜberZinc Essential Daily Moisturiser (50ml) is suitable for all skin types, offering broad spectrum protection in a light natural base with added pure green tea to neutralise free radicals. This new sheer Zinc Oxide sun block is termed a physical sunscreen as it physically sits on top of the skin and reflects ALL UV light – both UVA and UVB. Überzinc Body is the ultimate in protection and hydration for all body areas exposed to UV light. It combines the UV protective and healing qualities of 21% zinc oxide, with vitamin D3 to helps replenish low vitamin D levels that may be caused as a result of reduced UV exposure. Unlike traditional natural sun protectors Überzinc Body feels like a luxurious, non-greasy and deeply hydrating hand and body lotion. Überzinc Body is a physical sunscreen and will not absorb into the skin.

thalgo skin careThalgo’s BBCream is one of Stephanies best sellers and despite the fact that BB Cream might seem passe Thalgo’s perfect glow BB in three shades and a Broad Spectrum SPF 15 is an essential sport bag face lifter.

Don’t discount a good smattering of gloss or mascara if that’s your inspiration. As Michelle Bridges touts new gear can be just what you need to cure the couch potatoe in us all.  So get active grab your new gym gear, get your skin care essentials, and move, move, move.

image credit : http://www.bayse.com.au/

Drink. Move. Pamper – Stephanies® Tips for Health and Wellness

Blink, and you might miss one – fitness fads and lifestyle trends are everywhere! It seems like everywhere we look there is a new quick-fix diet, or phenomenal fitness craze guaranteed to change your life. So we decided to set the record straight, banish the fads, and share Stephanies® favourite health and wellness trends – they’ll be sure to leave you feeling rebalanced, revitalised and ready for spring!   


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Tea Detox

Packed with an array of rich vitamins, minerals, and antioxidants, herbal teas are the perfect go-to for a spring detox. Endorsed by the likes of Kylie Jenner and Vanessa Hudgens, the herbal tea trend is growing in strength and popularity, providing a healthy alternative to regular tea and coffee.

The history of herbal tea dates back thousands of years, with reports of monks utilising the power of green tea to help stay focused and alert during prolonged meditation rituals. The therapeutic brews possess a range of health-boosting qualities; they are detoxifying, anti-ageing, immune boosting, fat-burning, mood boosting, and bone strengthening.

Whether you are wanting to curb your coffee cravings, or treat your body to a full detox, herbal tea is the way to go! There are a variety of herbal brews available, from the humble green tea, to exotic jasmine blends – it’s all about finding the perfect fit for your taste buds!

Inspired by the astonishing healing power of herbal tea, Stephanies® has crafted a range of french-inspired La Vie Elixir flower tea infusions. Four sophisticated, sumptuous blends are available to take home from Bulimba, Sofitel, and Cleveland spas.

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Red Delicious

INGREDIENTS: Pyrus Mali Fructus (Apple Pieces), Ascorbic Acid

& Natural Acerola (Vitamin C), Citric Acid (Natural Preservative),

Natural Sweet Apple Flavour.

Just like eating a red delicious apple, this smooth tasting

tea is the perfect sugar craving antidote. Great to drink

at any time while providing a great boost of vitamin C.

Makes a delicious apple ice tea, just add mint.

 

Soul Soothe

INGREDIENTS: Lemongrass, Passionflower, Skullcap,

Lemon Balm & Lavender.

A soothing herbal beverage for the mind and soul.

An ideal accompaniment to our modern lifestyle,

especially during and after a long day as a part of your

home spa ritual.

 

French Tea Party

INGREDIENTS: Black Tea, Lavender, Rose Petals, Mallow Flowers,

Mango & Oil of Bergamot Flavour.

This is a beautiful, sophisticated tea bouquet that

embodies true romance and style. It is great

to drink any time of the day.

An ideal Spa High Tea Party delight.

 

Spa-Mint

INGREDIENTS: Spearmint, Alfalfa & Calendula.

Spa Mint Tea relaxes, restores and aids digestion.

Refreshes the breath naturally and is delicious as a cold

drink. Perfect tea blend to enjoy after

any spa experience, good as an after dinner mint

refreshment too.

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Large is retailing at $24.95, and small $16.95.

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Meditation

In this chaotic world that we live in everyone is time-poor, and it’s often hard to find the time to reflect and rebalance. With schedules, timelines and one-hundred-and-one other things running through our heads, many of us have lost the ability to simply stop… and escape into a moment of nothingness.

Born in the heart ancient India, the art of meditation is a skill that has been practiced for thousand of years. There is an ancient zen adage – “you should sit in meditation every day for twenty minutes, unless you’re too busy. Then you should sit for an hour.” Even if you can spare five minutes a day, it’s important to take time to de-stress and re-group – the results will astound you.

Research shows regular meditation has the ability to reduce stress levels, relieve anxiety, reduce blood pressure, improve mood and behaviour, increase energy levels and improve clarity and peace-of-mind – something i’m sure most of us could use more of!  

For more meditation tips take a look at Vogue’s How To Meditate 2.0.

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Mineral Makeup

The cake face is out, and mineral makeup is IN! New trends have seen women abandoning traditional heavy foundations, and replacing them with lighter mineral blends. The all natural alternative to regular foundation has an array of skin benefits. The absence of harmful filters such as talc, binders, chemical preservatives and chemical dyes means skin is treated to an all natural coverage that won’t block pores or damage the skin. Mineral makeups also help with redness, dryness, and blemishes, and allows the skin to breathe throughout the day – and they actually have a longer shelf life too!

Beauty Tips

At Stephanies® we use the beautiful mineral makeup collection by Jane Iredale. “Her mineral powders are a foundation, powder, concealer and sunscreen all in one…every product in the line is multi-functional” (Jane Iredale). Her stunning collection is “created in various formulations to suit your needs, and in shades to flatter a wide range of skin tones, it’s like therapy for your skin” (Jane Iredale).  

 

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Spa Treatments

Now that you have detoxed, rebalanced and nourished, it’s time to pamper! In order to achieve holistic wellness, it is important to treat your body to regular rest and revitalisation – and what better way escape the stresses of everyday life, than with a trip to a luxury spa retreat. The health benefits of spa treatments aren’t just skin deep, but have lasting effects on your overall health and wellness. Research shows a trip to the day spa can help relieve muscle pains, improve joint health, improve sleeping patterns, reduce stress levels, increase blood circulation, and detoxify the body.


Driven by a desire to combine beauty therapies with peaceful places of harmony and balance, Stephanies® Luxury Spas has created a range of indulgent spa menus designed to relax, rejuvenate and rebalance. From decedent world-class treatments to the simple pleasures of the monthly maintenance manicure, Stephanies® is committed to offering indulgent, personalised spa experiences, providing guests with a treasured escape from reality.

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BOOKINGS
Please call 1300 DAY SPA or visit
1300 DAY SPA
www.stephanies.com.au or email reservations@stephanies.com.au

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