During these past few months of uncertainty and change, we have been looking forward to the day when we could welcome our guests back to our beautiful Stephanies spa locations.
For many including myself, it has been a time to reconnect to those who are important in my life and necessary in these trying times. Rekindling friendships, balancing relaxation with productivity, practicing self-care and, of course, dabbling in some ISO baking.
We are excited to announce that we will be reopening two of our award-winning Stephanies spas on Saturday 16th May, 2020.
Sunday & Monday: CLOSED Tuesday & Wednesday: 9:00am to 4:00pm Thursday & Friday 9:00am to 6:00pm Saturday: 9:00am to 5:00pm
Our top priority has always been to bring an unparalleled safe experience of healing and rejuvenation to our Stephanies guests, and our resolve is stronger now than ever before. Our team has been hard at work to continue to raise the bar of hygiene and sanitation, as well as considering every step of the treatment process, to ensure we meet your needs in a focused and safe manner that is in accordance the Federal and QLD Government guidelines. While we focus on your safety and wellbeing, you enjoy your essential beauty treatment combined with Stephanies Luxury Spas experiences. We are excited to be opening our doors again to you.
After consultation and direction from the QLD Government there will be changes in the way we operate, these include changes in our spa therapy menu. For now, restricting some treatments including spray tanning, makeup, essential massage and water therapies.
We are very excited, however, to share with you that these changes have allowed us to come together to customise our beautiful rituals. Our luxurious Stephanies Signature Skin treatment will now include a fragrant rose petal foot soak and exfoliation, high performance facial and extended facial and scalp massage (amended for a limited time) – indulgence, yes!
Please take the time to review changes to the way in which we will operate under these revised guidelines including our COVID19 Health, Safety and Wellness Statement, which outlines our commitment to you, the steps we are taking to ensure the safety of staff and guests, our reservation process and prescreening policy.
Our spas will continue to follow the QLD Government and Safe Work Australia regulations. As we receive additional guidance, our policies and practices will be updated accordingly.
From myself, and our beautiful Stephanies team, I would personally like to thank you for your support with our improved Online Shop, engaging with us through our Social Media and our Skin Expert Virtual and phone consultations.
We are very much looking forward to welcoming you back to Stephanies® Luxury Spas.
We have always upheld the strictest Health & Safety guidelines within our spas and now that our spas are beginning to re-open from the COVID 19 forced closures, we are taking additional measures in maintaining our high sanitation standards. This is critical for both reducing the spread of communicable diseases and ensuring peace of mind and safety for guests and Stephanies® employees.
Please take the time to read the below information for the safety of our clients and our employees.
Stephanies® is following QLD and Federal Government Regulations and Stephanies® strict guidelines, including those related to occupancy levels, social distancing and other measures intended to reduce the spread of any virus.
Guests appointments will not be accepted if there are any signs of sickness, especially a cough, fever, sore throat, or shortness of breath.
If a guest or staff member becomes ill while in the spa, we will be following our Stephanies® guidelines and will send guests/staff members home.
Stephanies® employees will be unable to work if they are sick or exhibiting symptoms of illness, especially a cough, fever, sore throat, or shortness of breath
Stephanies® team members will be regularly sanitising all communal areas, high touch points, treatment suites and bathrooms; according to Safe Work Australia and Stephanies® policies and procedures.
Clients are encouraged to use cashless transactions, using our touch/swipe/no signature technology. If cash transaction are unavoidable, staff members will wash and sanitise their hands after each transaction.
THE EXTRA STEPS WE ARE TAKING FOR EVERYONE’S PROTECTION
We are taking extra precautions in our Spas and Cleveland Gift Shop, including occupancy levels, social distancing and other measures as outlined below.
Stephanies® will be greeting our spa guests with a no-touch welcome. Asking guests to wash hands prior to treatments or sanitise with the hand sanitiser provided throughout each location
Therapists will maintain correct hand hygiene throughout your treatment and will refrain from touching their own faces during any services
Personal Protective Equipment will be supplied for use by the guest, if they choose, during services, including disposable gloves and facemasks.
Please respect our social distancing signs and protection-screens in reception spaces.
Clients must not be barefoot when entering our spa locations. Clients should use their own shoes where possible.
Stephanies® guests will not be changed into spa robes or slippers for the next three months (until at least August 2020). Disposable slippers can be provided if required.
Unfortunately, we will be unable to serve our individual spa tea rituals and spa refreshments menu or our communal tea bar stations.
Disposable cups will be provided for drinking water.
No tester displays of Candles. Diffusers or Skincare products will be accessible. Treatment menus, magazines, books will be removed from reception or lounge spaces
If there is a delay between appointments alternative waiting arrangement may be appropriate eg clients waiting in their cars until contacted
CLIENT BOOKINGS AND SCHEDULING
As per Australian Government Guidelines, social distancing rules apply with the number of clients on the premises at one time. (1 person per 4 square metres), Stage 1 – 10 people maximum at any one time and Stage 2 – 20 people maximum at any one time
Guest arrival times will be staggered in 5-10 min increments, this will avoid congestion and help us adhere to social distancing rules
Clients are to come in alone, friends, family and children cannot wait in the spa reception spaces.
Couples or small groups bookings will need to follow our social distancing rules and these will be managed individually depending on circumstances.
Treatments are preferred by appointment only, ensuring our pre appointment wellbeing form and verbal checks are completed prior to arrival and noted in the client POS system.
All appointments will be scheduled to allow for breaks in between appointments for cleaning and sanitising of treatment rooms, all touch points, and of course fresh clean linen for every guest.
Stephanies® will be conducting in-house and external Covid 19 training for every employee. Each Spa will have a designated Safety Supervisor to ensure compliance.
GUEST APPOINTMENT RESERVATION PROCESS
All appointments made at Stephanies® will be asked to confirm personal details including Full Name, DOB, Contact Number, Address and Email address. These details are also required for any sales in our Gift Shop at Cleveland Spa. (this is a Federal Government requirement).
Our normal booking and cancelation policies apply and we will request a credit card to secure your appointment.
If you do need to cancel or change your booking please let us know ASAP or at least 24 hours in advance.
Clients who are sick, you will not be charged a cancellation fee throughout Covid 19.
Client Appointment Screening – required prior to all bookings.
Have you or anyone in your household travelled overseas or interstate in the last 14 days?
Have you or someone in your household had personal contact with anyone who has travelled overseas or interstate in the last 14 days who is showing symptoms of COVID 19?
Is there anyone living at your house who is under self-isolation?
Have you or someone in your household had contact with anyone suspected or confirmed to have COVID 19 in the last 14 days?
Are you or someone in your household currently unwell, including mild illness? Eg fever, cough, sore throat, flu-like symptoms, nausea.
Upon arrival at the Spa, we will provide our clients with Hand Sanister.
We kindly ask that you attend your appointment on your own, unfortunately, we are unable to have friends or family members wait whilst you are in the spa.
Stephanies® will be opening our five spa locations in two increments based on the Roadmap to easing Queensland restrictions. Stage two openings for Sofitel, Clear Mountain & Noosa to be advised ASAP.
TREATMENT RETURN STAGES – ROADMAP TO EASING QUEENSLAND RESTRICTIONS
Please note the below treatments are not available in Stage 1 of the Roadmap to Recovery. No bookings will be available for the below treatments in Stage 1. If you have a Gift Card that is for the below treatments, we can extend your Gift Card expiry date or your Gift Card can be reverted to a dollar amount so you can select other services that are currently available.
Relaxation Massage, Pregnancy Massage, Hot Stone Crystal Massage, Sacred Queen signature treatment or any seasonal promotions that may have incorporated Relaxation Massage will be available in Stage 2.
Bookings for the Opal Rasul Steam Temple, Steam Lounge, Vichy Shower Suite, Mineral Flotation Pool, Hydro and Bath Therapy Suites are unavailable until Stage 3.
Signature Skin Treatment will not incorporate a Hot Stone Back Massage in Stage 1. Instead we will be incorporating an additional luxurious extended Facial and Scalp Massage plus including a Thalgo High Performance Intensive Mask Upgrade.
We encourage both our clients and staff to download the Governments COVIDSAFE App. This app speeds up contacting people exposed to Coronavirus. This helps health officials support and protect you, your friends and family.
Blog by Stacey – Stephanies Group Trainer & Spa Retreat Manager
“ I had a vision and desire to combine beauty therapies with peaceful places of harmony and balance. I dreamt of creating more than a beauty therapist salon. I wanted to design spas where people could cocoon themselves from the outside world. Even if my clients were only visiting for a short time, I wanted them to feel like they had entered another world when they stepped through the doors”- Stephanie Shepherd, CEO & Founder of Stephanies® Luxury Spas.
This Mother’s Day, we would love to exclusively indulge you with a restorative journey of Spa & Wellness with a Degustation Spa Experience across all Stephanies® Five Luxe Spa locations!
ESCAPE * REJUVENATE * RESTORE FIVE DAY SPA EXPERIENCES OVER SIX MONTHS – One Experience a month!
• Bulimba – 90min Decadence For the Feet Pedicure • Brisbane – Opal Rasul Steam Temple & 30 min Massage • Cleveland – 60 min High Performance Facial • Clear Mountain – 60 min Hot Stone Massage • Noosa – Floatation Therapy & Signature Skin Treatment
T&C – For any reason you can’t get to Noosa for your Floatation Therapy & Signature Skin Treatment, this can be transferred to Cleveland Vintage Spa using the Detox Sauna & Signature Skin. Spa Membership not to be redeemed with any other offer. Limited Edition Mothers Day offers will expire to purchase 30 June 2020. To be enjoyed once our spas are re-open. Valid for 12 months once we are open.
We look forward to welcoming you to immerse in our world-class therapies at…
Stephanies Urban Spa, Bulimba, the flagship, founded in 1994 had a humble beginning in Camp Hill and is a well renowned, iconic day spa that has been nurturing the local community for over 25 years in the beautiful tranquil surrounds of Oxford Street, Bulimba. Stephanies Urban Spa is a multi-level oasis of spa luxury, combined with eleven treatment suites where you can indulge in decadent treatments or the simple pleasures of your essential beauty therapy and wellness journeys. This humble spa location also includes a couples suite, two boudoir pedicure lounges, one of which is a 5-seater that you have the luxury of watching a movie whilst having your hands and feet care for plus a Medispa suite, where visiting medical and wellbeing specialists are available to support your own skin and wellness journey.
Stephanies Spa Retreat, Brisbane, the first purpose-built hotel luxury spa that opened in 2007 and the secondary location for Stephanies. French inspired Spa Retreat is located within the luxurious surrounds of Sofitel Brisbane Central, in the heart of Brisbane City. This opulent award-winning spa offers an impressive collection of spa rituals, traditional beauty treatments, spa body therapies and wellbeing packages that are internationally recognised. There are seven treatment suites, a relaxation tranquillity space, sensory manicure and pedicure lounge, a couples suite with a private bath and the famous Opal Rasul Steam Temple – a mud therapy and steam journey that is uniquely inclined to relax your mind, body and spirit.
Stephanies Ocean Spa, Noosa, opened in 2010 and is in the heart of cosmopolitan Noosa at Peppers Resort and Villas. The spa feels like a tropical beachside escape and is the ultimate getaway to the Sunshine Coast and is perfectly positioned with private views into the world-famous Noosa National Park and Biosphere Reserve. Stephanies Ocean Spa offers a combination of spa and water therapies, a 5-seater pedicure lounge, a triple room suite, a couples suite including a Geisha hydro bath and a Vino bath immersion for that individual bath experience. Enjoy the spa’s famous signature Mineral Float Therapy combined with healing colour therapy that instils a deep meditative state to relieve stress, body aches and pains in nurturing temperatures of 35 degrees. This weightless therapy experience can be shared with a group of friends or solo.
Stephanies Mountain Spa, the fourth spa to open in 2011 within the Mercure Clear Mountain Lodge Spa and Vineyard. The spa is set amidst breath-taking views of lush treetops and the gorgeous Lake Samsonvale that evokes harmony and balance, contributing to the perfect spa escape. Stephanies Mountain Spa offers six spacious treatment suites that include state-of-the-art therapy beds, a hydrotherapy bath suite, a grand Bordeaux VIP couples room including a heavenly stone bath that overlooks the valley. Breathe in and take in the spa’s bespoke steam therapy lounge incorporating a hydro Swiss scrub and shower temple or lie back in the sole therapy manicure and pedicure lounge to have your hands and feet rejuvenated.
Stephanies Vintage Spa, Cleveland, the most recent spa to join the Stephanies family in 2012 is a historical landmark in the breath-taking Bayside on Middle Street, Cleveland. This timeless Queenslander property has been lovingly restored with French elegance, style and dreamy Hamptons inspired spaces; to completely escape and unwind between two gorgeous buildings for all your luxurious spa experiences. Stephanies Vintage Spa welcomes you with an array of eight beautifully themed spa suites, a hydrotherapy bath and vichy suite, a detox infrared sauna and a vintage manicure and pedicure lounge. Conclude your spa experiences on the open veranda and sip on Stephanies signature la vie elixir tea to nurture your wellbeing further.
I can say from my own personal experience being on the receiving end (as a client), that our spa locations are world-class and invite uniquely exquisite environments to nurture your mind, body and spirit. Each visit is truly a treasured time for our guests, who even visit regularly for their maintenance wax or manicure as our therapists pride themselves and are committed to providing unparalleled spa therapies, embracing new technologies, respecting ancient rituals and creating breath-taking treatments every time.