eDM : Hello Beautiful!

eDM 14 May 2020

Hello Beautiful

During these past few months of uncertainty and change, we have been looking forward to the day when we could welcome our guests back to our beautiful Stephanies spa locations.

For many including myself, it has been a time to reconnect to those who are important in my life and necessary in these trying times. Rekindling friendships, balancing relaxation with productivity, practicing self-care and, of course, dabbling in some ISO baking.

We are excited to announce that we will be reopening two of our award-winning Stephanies spas on Saturday 16th May, 2020.

Urban Spa, Bulimba and Vintage Spa, Cleveland will operate based on the reopening guidelines established by the Federal and QLD Government.  Our preliminary hours of business for both spas will be;

Sunday & Monday: CLOSED
Tuesday & Wednesday: 9:00am to 4:00pm
Thursday & Friday 9:00am to 6:00pm
Saturday: 9:00am to 5:00pm

Our top priority has always been to bring an unparalleled safe experience of healing and rejuvenation to our Stephanies guests, and our resolve is stronger now than ever before. Our team has been hard at work to continue to raise the bar of hygiene and sanitation, as well as considering every step of the treatment process, to ensure we meet your needs in a focused and safe manner that is in accordance the Federal and QLD Government guidelines. While we focus on your safety and wellbeing, you enjoy your essential beauty treatment combined with Stephanies Luxury Spas experiences. We are excited to be opening our doors again to you.

After consultation and direction from the QLD Government there will be changes in the way we operate, these include changes in our spa therapy menu. For now, restricting some treatments including spray tanning, makeup, essential massage and water therapies.

We are very excited, however, to share with you that these changes have allowed us to come together to customise our beautiful rituals. Our luxurious Stephanies Signature Skin treatment will now include a fragrant rose petal foot soak and exfoliation, high performance facial and extended facial and scalp massage (amended for a limited time) – indulgence, yes!

Please take the time to review changes to the way in which we will operate under these revised guidelines including our COVID19 Health, Safety and Wellness Statement, which outlines our commitment to you, the steps we are taking to ensure the safety of staff and guests, our reservation process and prescreening policy.

Our spas will continue to follow the QLD Government and Safe Work Australia regulations. As we receive additional guidance, our policies and practices will be updated accordingly.

From myself, and our beautiful Stephanies team, I would personally like to thank you for your support with our improved Online Shop, engaging with us through our Social Media and our Skin Expert Virtual and phone consultations.

We look forward to keeping you informed as our Sofitel BrisbaneClear Mountain and Noosa spa‘s reopen.

Your journey to relaxation and wellness is now here!

Book Now


Blog By Stephanie Shepherd, CEO & Founder

We are very much looking forward to welcoming you back to Stephanies® Luxury Spas.

We have always upheld the strictest Health & Safety guidelines within our spas and now that our spas are beginning to re-open from the COVID 19 forced closures, we are taking additional measures in maintaining our high sanitation standards. This is critical for both reducing the spread of communicable diseases and ensuring peace of mind and safety for guests and Stephanies® employees.

Please take the time to read the below information for the safety of our clients and our employees. 

  • Stephanies® is following QLD and Federal Government Regulations and Stephanies® strict guidelines, including those related to occupancy levels, social distancing and other measures intended to reduce the spread of any virus.
  • Guests appointments will not be accepted if there are any signs of sickness, especially a cough, fever, sore throat, or shortness of breath.
  • If a guest or staff member becomes ill while in the spa, we will be following our Stephanies® guidelines and will send guests/staff members home.
  • Stephanies® employees will be unable to work if they are sick or exhibiting symptoms of illness, especially a cough, fever, sore throat, or shortness of breath
  • Stephanies® team members will be regularly sanitising all communal areas, high touch points, treatment suites and bathrooms; according to Safe Work Australia and Stephanies® policies and procedures.
  • Clients are encouraged to use cashless transactions, using our touch/swipe/no signature technology. If cash transaction are unavoidable, staff members will wash and sanitise their hands after each transaction.


  • We are taking extra precautions in our Spas and Cleveland Gift Shop, including occupancy levels, social distancing and other measures as outlined below. 
  • Stephanies® will be greeting our spa guests with a no-touch welcome. Asking guests to wash hands prior to treatments or sanitise with the hand sanitiser provided throughout each location 
  • Therapists will maintain correct hand hygiene throughout your treatment and will refrain from touching their own faces during any services  
  • Personal Protective Equipment will be supplied for use by the guest, if they choose, during services, including disposable gloves and facemasks. 
  • Please respect our social distancing signs and protection-screens in reception spaces. 
  • Clients must not be barefoot when entering our spa locations. Clients should use their own shoes where possible. 
  • Stephanies® guests will not be changed into spa robes or slippers for the next three months (until at least August 2020). Disposable slippers can be provided if required. 
  • Unfortunately, we will be unable to serve our individual spa tea rituals and spa refreshments menu or our communal tea bar stations. 
  • Disposable cups will be provided for drinking water.  
  • No tester displays of Candles. Diffusers or Skincare products will be accessible. Treatment menus, magazines, books will be removed from reception or lounge spaces 
  • If there is a delay between appointments alternative waiting arrangement may be appropriate eg clients waiting in their cars until contacted 


  • As per Australian Government Guidelines, social distancing rules apply with the number of clients on the premises at one time. (1 person per 4 square metres), Stage 1 – 10 people maximum at any one time and Stage 2 – 20 people maximum at any one time  
  • Guest arrival times will be staggered in 5-10 min increments, this will avoid congestion and help us adhere to social distancing rules 
  • Clients are to come in alone, friends, family and children cannot wait in the spa reception spaces. 
  • Couples or small groups bookings will need to follow our social distancing rules and these will be managed individually depending on circumstances. 
  • Treatments are preferred by appointment only, ensuring our pre appointment wellbeing form and verbal checks are completed prior to arrival and noted in the client POS system.  
  • Pre registration of your  booking requests can be made online please visit  www.stephanies.com.au  
  • All appointments will be scheduled to allow for breaks in between appointments for cleaning and sanitising of treatment rooms, all touch points, and of course fresh clean linen for every guest. 
  • Stephanies® will be conducting in-house and external Covid 19 training for every employee. Each Spa will have a designated Safety Supervisor to ensure compliance. 


All appointments made at Stephanies® will be asked to confirm personal details including Full Name, DOB, Contact Number, Address and Email address. These details are also required for any sales in our Gift Shop at Cleveland Spa. (this is a Federal Government requirement).

Our normal booking and cancelation policies apply and we will request a credit card to secure your appointment.

If you do need to cancel or change your booking please let us know ASAP or at least 24 hours in advance.

Clients who are sick, you will not be charged a cancellation fee throughout Covid 19.

Client Appointment Screening – required prior to all bookings.

Have you or anyone in your household travelled overseas or interstate in the last 14 days? 
Have you or someone in your household had personal contact with anyone who has travelled overseas or interstate in the last 14 days who is showing symptoms of COVID 19?  
Is there anyone living at your house who is under self-isolation?  
Have you or someone in your household had contact with anyone suspected or confirmed to have COVID 19 in the last 14 days?  
Are you or someone in your household currently unwell, including mild illness? Eg fever, cough, sore throat, flu-like symptoms, nausea.  
Upon arrival at the Spa, we will provide our clients with Hand Sanister. 
We kindly ask that you attend your appointment on your own, unfortunately, we are unable to have friends or family members wait whilst you are in the spa. 


  • Stephanies® will be opening our five spa locations in two increments based on the Roadmap to easing Queensland restrictions. Stage two openings for Sofitel, Clear Mountain & Noosa to be advised ASAP.
  • Our Stephanies® Head Office will be open Monday – Friday, please call 1300DAYSPA


Please note the below treatments are not available in Stage 1 of the Roadmap to Recovery. No bookings will be available for the below treatments in Stage 1.  If you have a Gift Card that is for the below treatments, we can extend your Gift Card expiry date or your Gift Card can be reverted to a dollar amount so you can select other services that are currently available. 

  • Relaxation Massage, Pregnancy Massage, Hot Stone Crystal Massage, Sacred Queen signature treatment or any seasonal promotions that may have incorporated Relaxation Massage will be available in Stage 2. 
  • Bookings for the Opal Rasul Steam Temple, Steam Lounge, Vichy Shower Suite, Mineral Flotation Pool, Hydro and Bath Therapy Suites are unavailable until Stage 3.  
  • Signature Skin Treatment will not incorporate a Hot Stone Back Massage in Stage 1.  Instead we will be incorporating an additional luxurious extended Facial and Scalp Massage plus including a Thalgo High Performance Intensive Mask Upgrade.


We encourage both our clients and staff to download the Governments COVIDSAFE App. This app speeds up contacting people exposed to Coronavirus. This helps health officials support and protect you, your friends and family.

PAYOT Techni Liss Range!


Blog by Stacey – Stephanies Group Trainer & Spa Retreat Manager   


PROTECT your skin from BLUE LIGHT free radicals with PAYOT Techni Liss Range! 💙

Did you know blue light is emitted from our smartphones, TVs, light bulbs and computer screens?  

The time we spend on these gadgets with proximity, has been shown in studies to induce oxidative stress in the skin as blue light affects the level of melatonin (our sleep hormone) and this can lead to premature ageing and in some cases, pigmentation. 

Who is this range for?
Everyone can benefit from this range and it is for ALL skin types. It is ideally for people who regularly expose themselves to blue light technology, and with our current social distancing and isolation circumstances, this will be beneficial for people who are exposed to such gadgets, working from home on their computers or in medical and health centres, as blue light is present in computer-related devices and some light bulbs. 


PAYOT Blue Techni Liss range features a range of products with key actives to help fight against the effects of desynchronised skin biorhythms, which is caused when our skin has had too much screentime and not enough natural daylight and sleep. Within the formulation contains a blue light shield active which fights the effects of environment aggression during the day and at night. 

Jodie Whiley, PAYOT National Education and Sales Training Manager has stated that:

‘Payot Blue Techni List Range is your complete range to prolong the life of injectables – Blue Techni Liss Jour and Blue Techni Liss Regard reduce muscular contractions due to the Hibiscus Oligo-peptide, a powerful firming agent, and Blue Techni Liss Concentre uses 3 levels of Hyaluronic Acid to fill the skin with long lasting hydration and to prolong the life of filler.’ 

Key Actives

This range includes the following key actives:

  • Hibiscus Peptide – Helps to relax contracted muscles whilst softening the appearance of fine lines and wrinkles and is a powerful firming agent and rich in antioxidants. Great for maintaining cosmetic injectable results and youthfulness.
  • Horehound Extract (Blue Light Mitigation) – Proven to absorb free radicals released by blue light, which is responsible of the disruption of biorhythms.
    It provides a 38% reduction in DNA damage and strengthens the skin’s barrier function whilst repairing the cell’s metabolism.
  • Chase Tree Extract – Increases cellular oxygenation, reconstructs the barrier of the skin and protects physical/chemical external aggressions.
  • Lindera Aggregata (in Techni Jour Day Cream) – Restores the gene clock in skin cells and like light therapy, stimulates metabolic functions, improves hydration and corrects the biorhythms of the skin. 
  • Nocturnal Micro Algae (in Techni Nuit Night Cream) – Activates in the dark to help the skin cells rest and repair and provides skin cells with energy. It also stimulates calcium release and stimulates growth factors. 


I have used Blue Techni Liss Jour and Blue Techni Liss Concentrate recently on my skin and can vouch that the textures feel beautiful and nourishing without feeling heavy at all. Knowing its effectiveness and what it does for the skin, motivates me to include this as part of my skincare regime whilst working from home!
It also smells great with a cocktail of natural fragrance notes to relax the mind and skin, including: Blackcurrant, Peach, Apple, Pear, Mandarin, Galbanium, Jasmin, Rose, Magnolia, Iris, Vanilla and Amber. 


Good-to-know info from Payot from their clinical Studies – On Humans over 28 days 

Your Blue Techni Liss skincare routine:

Blue Techni Liss Concentrate – Wrinkles and lines smoothed +77%, increased suppleness +81%, youthful +68% 



Eye Cream: 
Blue Techni Regard – Wrinkles and lines smoothed +68% orbital area smooth +72% 



Day Cream:
Blue Techni Jour – smoother +85%, Relaxed +76%, Radiant complexion 71% 



Night Cream:
Blue Techni Nuit – skin rested in the am +95%, Wrinkles are smoothed 76% –  



Weekly or a ‘Pick-Me-Up’ Mask:
Blue Techni Weekend Masque 11.5% wrinkle depth reduction in one application 



For a limited time only, if you purchase PAYOT skincare to the value of $229 or more, you receive free GIFTS on us! I hope you love this range and its effectiveness as much as I do. 

Let’s SHOP and shield your skin from blue light with Blue Techni Liss:

Photo Credit: Sheer Gloss https://sheergloss.blogspot.com/